Since the last “real” post on this blog, I managed to grab a job taking Tier I tech calls for a major phone company offering FiOS. If you don’t know what FiOS is- look it up, it takes too long to explain. At any rate, although I’m looking for another job because management at the place who won the contract is well, less than adequate, I’m taking things in stride and doing my job. I honestly did not know how many computer-stupid people there were in the world- myself included.
I have never dealt with Macs before, so the other evening when this lady called in telling me she had gone to where the little airplane was and the airport light was green and a bunch of gibberish, I thought I had a nutcase on my hands. Until she said the magic words: “Oh and I’m using a Mac.” Bingo. So I run around trying to find the one evening Mac expert available and he, of course was busy. So, being me, I gave it a go. I told her I would be going slow because I had to read from a manual that was 25 pages long to find what we needed, (she couldn’t connect via wireless), she understood and away I went. I had her problem resolved in 5 minutes. She hadn’t added her WEP Key,(again, if you don’t use wireless, look it up), therefore she couldn’t connect. She actually said I was a genius if I had never worked on a Mac before but solved her problem. I said thank you and finished the call and thought to myself, “Why, yes, Beth, you are a freaking genius.” Proud? A tad.